Yes, we are a professional jewelry manufacturer with 17 years of independent design and production experience. We focus on OEM, ODM, and private label wholesale for global boutique brands.
2. How many workers are there in your factory?
We have more than 200 workers.
3. What is your monthly production capacity?
Our capacity is 100,000 pcs per month.
4. How do you guarantee product quality and control defective rate?
We will carry out quality inspections in each process, each craft step has 5-10 times QC quality inspections.
The defective rate is below 1%.
We will take full responsibility for any quality problems caused by our side.
5. How long will the plating color last on the jewelry?
Water Plated color usually keeps 6 months.
Vacuum plated color usually keeps 1 to 2 years.
The service life depends on the customer's daily wear condition.
6. Do you offer after-sales warranty service for quality issues?
Yes. For plating fading, crystal falling off and other quality problems, we offer half to 1 year after-sales warranty service.
The buyer needs to cover the return shipping fee.
7. What material quality standards can your jewelry meet?
Our material can pass REACH, SGS, UL international testing standards.
8. Can jewelry designs and brand logos be customized?
Yes, we can customize the design you send or you can choose from our catalog.
We provide OEM, ODM and private label logo engraving service.
9. Could I place a sample order for quality check first? Will the sample fee be refunded?
Yes, sample order is welcome.
When your cumulative order quantity reaches 500 pieces, we will refund the sample money to you.
10. What is the minimum order quantity for each order?
1. All ready stock jewelry: 1 piece MOQ, mixed small trial orders are allowed.
2. Custom original 925 sterling silver designs: only 20 pieces per single style.
We keep low thresholds for boutique brands and small designers.
11. What is the production lead time for stock and custom orders?
Ready-stock orders are shipped within 1–7 business days.
Custom orders typically take 7–15 business days for production.
12. What packaging do you use for jewelry shipments?
Normally we use the OPP bag, bubble bag and paper box to pack the goods.
Custom branded packaging can be arranged upon request.
13. What payment terms do you accept for wholesale orders?
Our payment terms are T/T, Western Union, Paypal and L/C at sight.
14. How long does international shipping take? Which carriers do you use?
We ship via DHL, FedEx, UPS, and other international carriers depending on your destination.
Tracking information will be provided once your order is shipped.
15. Do you ship internationally? Which countries do you serve?
Yes, we ship worldwide.
We have served customers in over 46 countries including the United States, Mexico, Canada, the United Kingdom, France, Germany, Australia, Chile, and Spain.
Contact us to check shipping options for your specific country.
16. Do you offer dropshipping and blind shipping services?
Yes, we offer dropshipping with blind shipping (no brand invoices or marketing materials included).
Orders are shipped within 24–72 hours.
We also provide product images and marketing materials to support your online store.
17. Do I need a business license to buy wholesale jewelry from you?
No, you don't need a business license.
We welcome small businesses, online sellers, boutique owners, and individual entrepreneurs.
You can start with just 1 piece per style to test the market.
18. How does the whole custom jewelry development process work?
The process is simple:
Send us your design idea, sketch, or reference image.
Our design team creates a 3D CAD model for your approval (usually within 48 hours).
We produce a physical sample for your review.
Once approved, we proceed with bulk production.
Custom silver orders start at 20 pieces per design.
19. Do you offer tiered wholesale discounts for bulk orders?
Yes, we offer tiered wholesale discounts based on order quantity.• 10–99 pieces: 5% OFF• 100–999 pieces: 10% OFF• 1000 pieces and above: 15% OFFThe more you order, the better the unit price. Contact our sales team for a customized quote based on your specific needs.
20. What is your return and exchange policy?
We accept returns for quality issues caused by our manufacturing within 7 days of receipt.
For custom exclusive orders, returns are not accepted unless there is an obvious manufacturing defect.
Please contact our customer service team to discuss any issues before returning goods.
21. Can I use your product photos for my website or social media store?
Yes, we provide product images and marketing materials for our wholesale and dropshipping partners.
Contact us to request access to our media library.
22. Do your Harmony Bola necklaces have clear ringing sound? What is your advantage?
We own independent R&D patents for the internal acoustic chime structure of harmony bola and angel caller pendants. The built-in precision chime ball produces a soft, stable and clear ringing sound. Our professionally tuned structure ensures consistent tone quality without mute or sound instability. It is our patented core product, widely used as high-end maternity and pregnancy keepsake jewelry.
23. I'm a new customer. How do I place my first order?
Simply browse our collections, add items to your cart, and proceed to checkout.For wholesale inquiries or custom OEM orders, you can contact us through our Contact page and our sales team will guide you through the whole process.
24. Will my original designs be kept strictly confidential? Who owns the exclusive mold?
1. We sign formal NDA non-disclosure agreements for all custom projects.
2. All exclusive molds developed for your private design will be reserved only for your brand and will never be shared with other customers.
CONTACT US
If you have any queries, get in touch today! Don't hesitate. We try to take the extra step for our customer satisfaction
