Dropshipping Service Process

Registration & Setup

Initiate your dropshipping journey by applying through our official website. Submit essential business details: company name, tax ID (if applicable), and valid contact information to verify your business identity.

Upon approval, you'll unlock exclusive benefits: access to our full jewelry catalog with wholesale pricing, a dedicated order management dashboard, and API integration support for automated order submission.

Review and agree to our dropshipping terms & conditions to complete the setup process.

Order Placement

Once your customers place orders on your store, submit the order details to us via our dropshipping portal or API integration.

• Ensure each order includes: product SKU, quantity, and accurate customer shipping address (no PO boxes for express shipping).
• Add special requests (gift wrapping, custom notes) in the order remarks section.
• Submit orders before 5 PM CST for same-day processing (weekdays only).

You will receive an instant order confirmation email with an estimated fulfillment timeline after submission.

Order Processing & Fulfillment

Our professional fulfillment team handles every order with care to ensure product quality and packaging integrity:

1. Pick products from our warehouse inventory and conduct a strict quality check (100% inspection for jewelry pieces).
2. Pack items with anti-scratch & anti-collision materials to prevent damage during transit.
3. Prepare customized shipping labels and documentation based on the destination country/region.
4. Use neutral packaging without our brand logo to protect your business privacy.

Standard processing time: 1-3 business days (extended to 3-5 days during peak seasons).

Shipping & Tracking

We offer multiple shipping options tailored to your target market and order value:

• ePacket: For orders under $200 (USA/CA/EU - 7-15 business days).
• DHL Express: For high-value orders (Global - 3-7 business days).
• USPS Express: Exclusive for USA customers (3-5 business days).

Tracking numbers will be updated to your dashboard within 24 hours of shipping. Forward the tracking info to your customers to keep them informed of delivery status.

We recommend insured shipping for orders over $200 to cover loss or damage risks.

After-Sales Support

Our dedicated support team is available 24/7 to resolve post-delivery issues and maintain your customer satisfaction:

• Lost/delayed shipments: We coordinate with carriers to trace packages or arrange reshipment (free for insured orders).
• Damaged/defective items: Provide photos/videos for quality assessment - we offer free replacements within 7 days of receipt.
• Returns & refunds: Process according to our clear return policy (30-day window for non-personalized jewelry).
• General inquiries: Respond to order/product/logistics questions within 4 hours during working hours.

Contact us via email or the dropshipping portal for fast, professional assistance.